Questions fréquemment posées
WHAT IS SUCI JEWELRY'S RETURN POLICY?
Customers have 14 days from receiving their order to request a return, exchange, or store credit. Items must be in their original condition, unused, undamaged, and in their original packaging. For defective or faulty items, you must contact us within 5 days of receiving your order with clear pictures of the item and packaging. Return shipping costs outside Indonesia are the customer’s responsibility.
WHAT IS INCLUDED IN SUCI JEWELRY'S WARRANTY?
All jewelry is covered by a 60-day warranty from the date of purchase, which covers manufacturing defects and breakages under normal use. Repairs or replacements for such issues within the warranty period are free of charge, but customers must cover the cost of shipping the item back to us.
ARE REPAIRS AVAILABLE FOR ITEMS OUTSIDE THE WARRANTY PERIOD?
Yes, repairs can be arranged after the 60-day warranty period, but they will incur charges. Repair costs are calculated after the item is inspected, and shipping fees are the customer’s responsibility. Repairs will only proceed with the customer’s written approval of the estimated cost.
WHAT ARE THE SHIPPING POLICIES FOR INTERNATIONAL ORDERS?
International orders are shipped via FedEx or DHL with tracking numbers. Shipping costs are calculated during checkout and vary by destination. Orders over USD 300 qualify for free shipping, but customers are still responsible for customs duties and taxes. Any unpaid customs fees may result in the parcel being abandoned, and Suci Jewelry will not be held responsible.
WHAT SHOULD I DO IF I RECEIVES DEFECTIVE OR DAMAGED ITEM?
Contact Suci Jewelry within 5 days of receiving the item, providing clear photos and a detailed description of the issue. Once confirmed, you will be authorized to return the item. Customers outside Indonesia are responsible for return shipping costs, but Suci Jewelry will cover the cost of shipping the replacement item to you.
HOW CAN I CARE FOR MY SUCI JEWELRY?
Suci Jewelry is handcrafted using natural materials such as hand-carved gemstones, gold-plated, and sterling silver metals. To preserve its beauty, avoid exposing your jewelry to harsh chemicals, chlorine, swimming, or strenuous activities. Proper care will maintain its refined appearance over time.
IS EACH PIECE OF SUCI JEWELRY BLESSED?
Yes, every piece of Suci Jewelry is blessed during the full moon. Once production is complete, all pendants are brought to a temple and blessed by a priest during Purnama, the sacred full moon ceremony. This ritual imbues each piece with the spiritual energy and magic of Bali.